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Drive Customer Satisfaction -Simplified Check-In

Home /  Info /  Booking Manager Academy - Overview /  Drive Customer Satisfaction -Simplified Check-In

 

 

Enhance guest experiences and drive customer satisfaction by streamlining your check-in process for faster, smoother arrivals thanks to Booking Manager tools.
You can read through the Q&A from the webinar below or if you want to download the Q&A click HERE.

 

 Q&A

1. The MYTRIP can be sent to guest? Can we remove the pricing info from this?

BMA: MyTrip is meant to be shared with the guest to facilitate all check-in and predeparture procedures. All the prices show in the MyTrip are the final client price so there is no risk of confusion for them even if the booking happened through an agent.

2. Can we remove the documents section in My Trip?

BMA: The documents section in My Trip cannot be hidden but from the Booking Manager Application and Portal you can manage individually wich document is visible or not

3. Do you probably have pdf files with all instructions of each specific filed in this system?

BMA: On the Booking Manager Website you can find the Tips sections with video tutorials of the key features and also you can find the knowledgebase with detailed step by step instructions of most of Booking Manager Features.

Streamline Client Check-In

Generate automatically all the relevant documents like Contract and Bording pass with ease. Share base info, documents, and all relevant details in advance so your clients arrive informed, relaxed, and ready to enjoy their charter.

Easily Share Information

Store and share all the relevant charter information with the team all in one place. Use tags, remarks and to-do notes to keep track of all the important details.

Centralised Trip Details

Avoid sending multiple emails to share all the pre departure information with the guest. Use the “My Trip” link to give clients instant access to all booking info, extras, payments, and more—everything in one convenient place.
Share by:
dr. Simone Morelli

Clients Speak For Themselves

With Booking Manager System, I can automatically send booking confirmations, display financial statistics and track overdue payments. It’s all there.

dr. Simone Morelli,
CEO, North Sardinia Sail 26 25 8 38
Sandra Maraš

Clients Speak For Themselves

"Customer experience is our highest priority and we wanted the website to reflect that. By simplifying the booking process our clients are able to get all the information needed to book the sailing Hollidays that fit their needs. Bareboat, crewed or cabin, our website offers it all!"

Sandra Maraš,
Booking and Product Manager, Orvas Yachting 26 25 8 38
Rasika Twist

Clients Speak For Themselves

"We are delighted to launch our new website with Booking Manager. We chose booking manager as our partners as they offered the functionality to display live availability on our website along with modern, sleek website design. We are optimistic that the new website will bring more sales and new clients to Conch Charters."

Rasika Twist,
Office Manager at Conch Charter 26 25 8 38