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Drive Customer Satisfaction -Simplified Check-In

Home /  Info /  Booking Manager Academy - Overview /  Drive Customer Satisfaction -Simplified Check-In

 

 

Enhance guest experiences and drive customer satisfaction by streamlining your check-in process for faster, smoother arrivals thanks to Booking Manager tools.
You can read through the Q&A from the webinar below or if you want to download the Q&A click HERE.

 

 Q&A

1. The MYTRIP can be sent to guest? Can we remove the pricing info from this?

BMA: MyTrip is meant to be shared with the guest to facilitate all check-in and predeparture procedures. All the prices show in the MyTrip are the final client price so there is no risk of confusion for them even if the booking happened through an agent.

2. Can we remove the documents section in My Trip?

BMA: The documents section in My Trip cannot be hidden but from the Booking Manager Application and Portal you can manage individually wich document is visible or not

3. Do you probably have pdf files with all instructions of each specific filed in this system?

BMA: On the Booking Manager Website you can find the Tips sections with video tutorials of the key features and also you can find the knowledgebase with detailed step by step instructions of most of Booking Manager Features.

Streamline Client Check-In

Generate automatically all the relevant documents like Contract and Bording pass with ease. Share base info, documents, and all relevant details in advance so your clients arrive informed, relaxed, and ready to enjoy their charter.

Easily Share Information

Store and share all the relevant charter information with the team all in one place. Use tags, remarks and to-do notes to keep track of all the important details.

Centralised Trip Details

Avoid sending multiple emails to share all the pre departure information with the guest. Use the “My Trip” link to give clients instant access to all booking info, extras, payments, and more—everything in one convenient place.
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Monia Calzone and Vanessa Dondon

Clients Speak For Themselves

The System is simply amazing, functional, practical and efficient. Also, our team can count on MMK team support anytime - they are always at our disposal for any need we may have.

Monia Calzone and Vanessa Dondon,
Office Managers, Boomerang 16 1 37 38
Marija Blašković

Clients Speak For Themselves

Ultra Sailing is very satisfied with the fact that Booking Manager team is always at our service. They successfully adapt each new market request for our specific needs.

Marija Blašković,
Booking Manager, Ultra Sailing 16 1 37 38
Karla Krasnić

Clients Speak For Themselves

"We chose starter web shop because we wanted a reliable, professional, and efficient solution that would provide us with high-quality technical implementation and modern design."

Karla Krasnić,
General Manager of Crosail 16 1 37 38